mulia303 Platform Privacy Notice
This page describes what we collect when you use mulia303 and how we keep that data protected. When you open an account, deposit funds, place wagers, or withdraw your balance, we gather information necessary to verify your identity, process your transactions, and operate our platform securely. We are transparent about what we collect, who may access it, and your rights regarding your personal data.
Our commitment is straightforward: we collect only what we need, we do not sell your data to advertisers, and we use industry-standard encryption to protect your information. We understand that gaming accounts contain sensitive banking details and personal identifiers. We treat that trust seriously.
Read this notice to understand our data practices. If you have questions after reading, contact our support team.
What We Collect and Why
We collect information in three categories: account registration datapayment and transaction dataand activity logs
Account registration: When you create a mulia303 account, we ask for your full name, email address, phone number, and date of birth. During KYC (Know Your Customer) verification, you upload a clear photograph of your national ID (KTP) and an address proof document—typically a utility bill or bank statement. We collect this information to verify your identity and ensure compliance with anti-money-laundering regulations. We do not share these documents with third parties except as required by law.
Payment and transaction data: When you deposit or withdraw, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets; mobile banking, local payment, online payment, e-wallet for bank transfers), the amount, the timestamp, and the status of the transaction. We retain this data to process your requests, investigate disputes, and maintain accounting records. Your bank account or e-wallet details are encrypted and stored securely; we never display your full bank account number after the transaction completes.
Activity logs: We record when you log in, what games you access, what wagers you place, and when you log out. This data helps us detect unusual account behaviour (such as multiple logins from different cities like Jakarta and Surabaya within minutes), investigate disputes, and comply with our own operational audits. We do not use this data to profile you for advertising.
Key data practices
- We collect name, email, phone, date of birth, national ID photo, and address proof during account verification
- We record deposit and withdrawal details to process transactions and comply with financial regulations
- We log your login times, game activity, and wager history for security and dispute resolution
- We do not sell your data to third parties or use it for marketing without your explicit consent
- We encrypt sensitive data and store backups on secure servers
How We Use and Protect Your Data
We use your data for five core purposes: account verification and compliancetransaction processingfraud detectioncustomer supportand legal obligations
Verification and compliance: We verify your identity to ensure you are who you claim to be and that your account is not linked to money laundering or sanctions evasion. This is a regulatory requirement, not optional.
Transaction processing: We need your payment details to send your deposits to your mulia303 balance and to withdraw funds back to your bank or e-wallet. We cannot complete either transaction without this data.
Fraud detection: We monitor your account for unusual patterns—such as rapid-fire logins from different geographic locations (e.g., Medan to Yogyakarta in seconds), unusual withdrawal requests, or unrecognised devices. If we detect suspicious activity, we may temporarily hold a withdrawal pending review. This protects your account from unauthorized access.
Customer support: When you contact our support team with a question or dispute, we access your account history to help resolve it. Our support staff in Jakarta, Bandung, Semarang, and other locations use your data only to assist you.
Legal obligations: If we receive a court order or legal demand from authorities, we may be required to disclose your data. We comply with such demands as required by law.
- Encryption
- We use industry-standard TLS/SSL encryption for all data in transit and at rest on our servers.
- Retention period
- We retain your account data for as long as your account is active; transaction data for seven years to comply with financial regulations.
- Access logs
- We keep login and activity logs for two years to investigate fraud and resolve disputes.
- Third-party processors
- Our payment processors and hosting providers may access your data; we require them to maintain the same privacy standards as we do.
Third-party processors: We work with payment processors (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers) to handle e-wallet deposits, and with banking partners to process mobile banking, local payment, online payment, and e-wallet transfers. These partners may access your name and transaction amount; they do not access your mulia303 wager history or game activity. We require all processors to sign data-protection agreements. Our servers may sit in jurisdictions outside Indonesia; this is necessary for platform redundancy and performance, but your data remains encrypted and subject to this privacy notice.
Your Rights and Data Access
You have the right to access, correct, and delete your personal data, subject to legal and operational constraints. Access: You can view your account details, transaction history, and activity logs by logging into mulia303. If you need a formal data export, contact our support team and we will provide it within 10 business days. Correction: If your name, email, or phone number is incorrect, contact support to update it. We cannot modify your national ID or date of birth once verified without re-submitting new KYC documents. Deletion: If you request account closure, we will delete your KYC documents within 30 days, but we retain transaction records for seven years as required by anti-money-laundering law.
We do not use your data for marketing without explicit consent. If you receive promotional emails from mulia303, you can opt out by clicking the unsubscribe link in the email. This does not affect our ability to send you transaction confirmations, account security alerts, or support responses.
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Account registrationData collection
We collect your name, email, phone, date of birth, national ID photo, and address proof for KYC verification.
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Payment processingTransaction data
We store payment method, amount, date, and status for all deposits and withdrawals to your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account.
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3
Security monitoringActivity logs
We record login times, device information, and activity logs to detect fraud and investigate disputes.
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Your controlAccess and deletion
You can request access to your data, correct errors, or request account closure. We honour these requests within 10–30 business days.
Contact and Policy Updates
If you have questions about our privacy practices, contact our support team via live chat, email, or the contact form in your account. We are available in English and Indonesian, with extended hours during peak periods like Liga 1 season or major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi.
We may update this privacy notice as our platform evolves or as regulations change. We will post any material changes on mulia303 and notify you by email if the change significantly affects how we handle your data. Your continued use of mulia303 after we post updates constitutes your acceptance of the revised notice. This privacy notice is our commitment to transparency and your data security.